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To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 7 days of receipt of your shipment.

  • Unworn, unwashed, unaltered item(s)
  • Price ticket(s) still attached

Free gifts or promotional items are not returnable!

Are there any charges for return?

  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping
  • You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  • Please send an email to support@maskamode.com with the tracking number of the shipment. 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
  • If you are approved, then your credit will be processed, and you will receive an online gift card to use towards your next purchase.