AN UPDATE TO OUR COMMUNITY ABOUT COVID-19

Based on advice and recommendations from governments in each of the provinces that we operate in, some of our stores will temporarily remain closed.

To find an open boutique near you, please visit our Store Locator page.

As always, our online store team is committed to serve you. In order to make your shopping experience as worry-free as possible, we would like you to know the following:

• We offer free shipping to Canada on all orders of $299+
• Due to additional safety measures in place, it is taking a little longer to ship orders and process returns.
• Our delivery options are currently limited to standard shipping.
• We have additional health and safety measures in place to protect you and our employees.

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FAQ

RETURNS

To return your unwanted items for a refund by mail please contact our support team at support@maskamode.com with the following information:

• Order number
• Item/s you wish to return
• Return reason (i.e.: Too big, Too small, Faulty Item, Doesn’t suit me)

Return Policy for Online Orders

There are two ways of returning your items: in store or by mail.

You are welcome to return your unworn, unwashed, unaltered item(s) with the price ticket(s) still attached within 7 days of receiving your order.

To return your unwanted items for a refund by mail please contact our support team at support@maskamode.com with the following information:

• Order number
• Item/s you wish to return
• Return reason (i.e.: Too big, Too small, Faulty Item, Doesn’t suit me)

A return fee of $7.99 will be deducted from your refund / gift card credit. Once we receive your return, we will issue your refund to the same payment method you use to complete your purchase or a credit note to your email that you will be able to use online. Shipping costs are non-refundable.

If you wish to exchange your items in store, you can visit one of our boutiques.

*Please note that all sale items and items purchased with a promotional code can only be returned by mail for an online credit note or exchanged in store for any item of the same price or more expensive.

**Online credit notes are available to use online only and not in store.

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ORDER CANCELLATIONS AND PRICE ADJUSTMENTS

If you wish to cancel your order, you're welcome to do so within 24 hours of your purchase.
We do not offer price adjustments on previous purchases.

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SAFETY

Our stores, head-office and distribution center is being regularly cleaned and sanitized and all employees are taking precautionary health measures including frequent hand washing and social distancing.

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We're super excited seeing you beautiful ladies in the shop again!

Sincerely,

The Maska Family.