COVID-19
AN UPDATE TO OUR COMMUNITY ABOUT COVID-19
Based on advice and recommendations from governments in each of the provinces that we operate in, some of our stores will temporarily remain closed.
To find an open boutique near you, please visit our Store Locator page.
As always, our online store team is committed to serve you. In order to make your shopping experience as worry-free as possible, we would like you to know the following:
- We offer free shipping to Canada on all orders of $199+
- Due to additional safety measures in place, it is taking a little longer to ship orders and process returns.
- Our delivery options are currently limited to standard shipping.
- We have additional health and safety measures in place to protect you and our employees.
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FAQ
RETURNS
To return your unwanted items from please visit our Returns Center
- Enter your order number and email address
- Follow the instructions and select the items you want to return
- You will get a confirmation email with your return label once the return request is approved.
Return Policy for Online Orders
There are two ways of returning your items: in store or by mail.
You are welcome to return your unworn, unwashed, unaltered item(s) with the price ticket(s) still attached within 7 days of receiving your order.
To return your unwanted items by mail please visit our Returns Center
- Enter your order number and email address
- Follow the instructions and select the items you want to return
- You will get a confirmation email with your return label once the return request is approved.
A return fee of $7.99 will be deducted from your refund / gift card credit. Once we receive your return, we will issue your refund to the same payment method you use to complete your purchase or a credit note to your email that you will be able to use online. Shipping costs are non-refundable.
If you wish to exchange your items in store, you can visit one of our boutiques.
*Please note that all sale items and items purchased with a promotional code can only be returned by mail for an online credit note or exchanged in store for any item of the same price or more expensive.
**Online credit notes are available to use online only and not in store.
ONLINE EXCLUSIVE COLLECTION:
All items from our "It's better together" collection can only be return by mail using our return center. Online exclusive items cannot be returned or exchanged in store.
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ORDER CANCELLATIONS AND PRICE ADJUSTMENTS
If you wish to cancel your order, you're welcome to do so within 24 hours of your purchase.
We do not offer price adjustments on previous purchases.
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SAFETY
Our stores, head-office and distribution center is being regularly cleaned and sanitized and all employees are taking precautionary health measures including frequent hand washing and social distancing.
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We're super excited seeing you beautiful ladies in the shop again!
Sincerely,
The Maska Family.