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Returns

To return your unwanted items please visit our Returns Center

  1. Enter your order number and email address
  2. Follow the instructions and select the items you want to return
  3. You will get a confirmation email once the return request is approved.

Return Policy

You are welcome to return your unworn, unwashed, unaltered item(s) with the price ticket(s) still attached within 7 days of receiving your order.

Please visit our Returns Center and follow the steps.

You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please send an email to support@maskamode.com with the tracking number of the shipment. Once we receive your return, we will issue your refund to the same payment method you use to complete your purchase or a credit note to your email that you will be able to use online. Shipping costs are non-refundable.

If you wish to return or exchange your items in store, in store return periods will be extended to 7 days from when our stores reopen.

*Please note that all sale items and items purchased with a promotional code or during a Buy One Get One promotion can only be returned by mail for an online credit note or exchanged in store for any item of the same price or more expensive.