Satin long dress

Refund Policy

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Return Policy for Online Orders

You are welcome to return your unworn, unwashed, unaltered item(s) with the price ticket(s) still attached. Maska reserves the right to request valid identification prior to accepting merchandise for a return. To find a store near you, select the Store Locator section on our webpage.

Our policy lasts 7 days. If 7 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

Several types of goods are exempt from being returned.
Additional non-returnable items:
Gift cards
Items in the "Special Prices" collection
Items on Sale
Items from the brands, Babylon, Space, Eureka and Gil Santucci.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@maskamode.com.

Sale items (if applicable)
Items on sale are final sale.
Only regular priced items may be refunded or exchanged.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@maskamode.com and we will check the availability of the product for you.

Order cancellations:
Unfortunately we cannot accept cancellations if the order is already in process. Most orders go into process 24 hours after purchasing.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

How to return a product:
Imperial purchases from Maska online store can be returned or exchanged at any Maska store Canada Wide. Rinascimento items purchased from Maska online store can be returned or exchanged at any Rinascimento store Canada Wide.
You are welcome to return every item purchased at Maska online store to our head office. The shipping information is the following:
Groupe Imperial Skai Inc.
Att: Online Store Return
9475 Meilleur Street, Suite #201
Montreal, QC H2N 2C5
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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There are two stages to order fulfillment:

1. Processing: All orders will be dispatched from our warehouse within 3-5 business days. In peak periods, please allow a week for dispatch.
   
   
2. Shipping: Once the order is processed, it will be shipped depending on the shipping method selected at checkout.

The estimated delivery time for standard shipping is:
Québec and Ontario: 2 to 4 business days
Other provinces: 3 to 6 business days

Orders are shipped Monday through Friday with the exception of statutory holidays.

Once your order has shipped you will receive an email confirmation with a tracking number.

Order cancellations:

Unfortunately we cannot accept cancellations if the order is already in process. Most orders go into process 24 hours after purchasing.

Return Policy for Online Orders

How to return a product:
Imperial Fashion, Space, Tenax, Motel, Dixie, Vicolo, Please and Gil Santucci items purchased from Maska online store can be returned or exchanged at any Maska store Canada Wide.
Rinascimento items purchased from Maska online store can be returned or exchanged at any Rinascimento store Canada Wide.
You are also welcome to return any item purchased at Maska online store to our head office. The shipping information is the following:

Groupe Imperial Skai Inc.
Att: Online Store Return
9475 Meilleur Street, Suite #201
Montreal, QC H2N 2C5

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

*Items on sale are final sale.
*Items in the "Special Prices" collection are final sale.
*Items from the brands Babylon, Eureka, Gil Santucci and Space are non-refundable.