Returns and Exchanges Policies

EXCHANGE OR RETURN POLICIES

Online Orders

Return Methods: Free exchange in store, or return/exchange by mail
Where to Exchange in Store:
- Maska products (any brand other than Rinascimento): any Maska boutique
- Rinascimento products: Rinascimento boutiques only
Return Window: 14 days from receiving your item
Condition: Unworn, unwashed, with tags attached
Return Eligibility (ONLINE ONLY):
- Regular price: refund or exchange
- Marked down up to 49%: exchange or gift card credit only
- Marked down 50% or more: final sale
- All jewelry is final sale (hats, scarves and hoods follow the rules above)
- Promo codes do not count as a markdown
- Damaged or incorrect items are always accepted, even if final sale

How to Return:

Email support@maskamode.com with:
- Order number
- Items to return
- Reason for return
$12.99 return fee on returns by mail
Return shipping at your cost (U.S. & International orders)
Refunds processed within 10 business days (excluding original shipping and duties)

Late Refunds: Contact your bank/credit card company after 10 business days

Order Cancellations & Price Adjustments:

Order Insurance:

In-store purchases are non-refundable
Regular price items can be exchanged within 3 days or receive a credit note (no expiry date, usable at any Maska store)
Lost/stolen store credits cannot be replaced
Sale items are final sale (no exchange or credit note)
No price adjustments