There are two stages to order fulfillment:
- Processing: All orders will be dispatched from our warehouse within 3-5 business days. In peak periods, please allow a week for dispatch.
- Shipping: Once the order is processed, it will be shipped depending on the shipping method selected at checkout.
The estimated delivery time for standard shipping is:
Québec and Ontario: 2 to 4 business days
Other provinces: 3 to 6 business days
Orders are shipped Monday through Friday with the exception of statutory holidays.
Once your order has shipped you will receive an email confirmation with a tracking number.
Unfortunately we cannot accept cancellations if the order is already in process. Most orders go into process 24 hours after purchasing.
Return Policy for Online Orders
How to return a product:
Imperial Fashion, Space, Tenax, Motel, Dixie, Vicolo, Please and Gil Santucci items purchased from Maska online store can be returned or exchanged at any Maska store Canada Wide.
Rinascimento items purchased from Maska online store can be returned or exchanged at any Rinascimento store Canada Wide.
You are also welcome to return any item purchased at Maska online store to our head office. The shipping information is the following:
Groupe Imperial Skai Inc.
Att: Online Store Return
9475 Meilleur Street, Suite #201
Montreal, QC H2N 2C5
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
*Items on sale are final sale.
*Items in the "Special Prices" collection are final sale.
*Items from the brands Babylon, Eureka, Gil Santucci and Space are non-refundable.