There are two stages to order fulfillment:
- Processing: All orders will be dispatched from our warehouse within 3-5 business days. In peak periods, please allow a week for dispatch.
- Shipping: Once the order is processed, it will be shipped with Canada Post.
The estimated delivery time for standard shipping is:
Québec and Ontario: 2 to 5 business days
Other provinces: 3 to 8 business days
Please note that due to high volume of shipments, Canada Post may be experiencing longer delays than usual.
Orders are shipped Monday through Friday with the exception of statutory holidays.
Once your order has shipped you will receive an email confirmation with a tracking number.
Unfortunately we cannot accept cancellations if the order is already in process. Most orders go into process 24 hours after purchasing.
Return Policy for Online Orders
There are two ways of returning your items: in store or by mail.
You are welcome to return your unworn, unwashed, unaltered item(s) with the price ticket(s) still attached within 7 days of receiving your order.
To return your unwanted items by mail please visit our Returns Center
- Enter your order number and email address
- Follow the instructions and select the items you want to return
- You will get a confirmation email with your return label once the return request is approved.
A return fee of $7.99 will be deducted from your refund / gift card credit. Once we receive your return, we will issue your refund to the same payment method you use to complete your purchase or a credit note to your email that you will be able to use online. Shipping costs are non-refundable.
If you wish to exchange your items in store, you can visit one of our boutiques.
*Please note that all sale items and items purchased with a promotional code can only be returned by mail for an online credit note or exchanged in store for any item of the same price or more expensive.