There are two stages to order fulfillment:

  1. Processing: All orders will be dispatched from our warehouse within 3-5 business days. In peak periods, please allow a week for dispatch.

  2. Shipping: Once the order is processed, it will be shipped with Canada Post.

The estimated delivery time for standard shipping is:
Québec and Ontario: 2 to 5 business days
Other provinces: 3 to 8 business days

Please note that due to high volume of shipments, Canada Post may be experiencing longer delays than usual.

Orders are shipped Monday through Friday with the exception of statutory holidays.

Once your order has shipped you will receive an email confirmation with a tracking number.

Free Shipping Policy

We're pleased to offer free shipping anywhere in Canada via Canada Post when you spend $299 or more before taxes. Our processing time starts from the moment your order is successfully submitted and may take up to 3-6 business days to dispatch your order. However, please be aware that processing and handling time may be extended during peak sale periods.

*Please note that we reserve the right to amend shipping rates at any time, without notice. Shipping windows are estimates and delivery times are not guaranteed as orders may experience unexpected delays (e.g., traffic, weather, additional payment analysis, etc.). Please allow extra time for deliveries to remote markets. Delivery is only available Monday through Friday, not including federal and provincial statutory holidays.

Order insurance:

We’ve partnered with Route—a package protection solution—to give our customers the best possible delivery experience.

What is Route+?
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

Purchased Route+ and need to file a claim? File here

What if my order never arrives or is stolen?
To protect your order against loss or theft, add Route+ package protection at checkout.
When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

What if my order is damaged?
To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

What do I get when I insure my order with Route+?
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. 

What are Route’s terms and conditions? 
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.

How do I file a claim for my lost, stolen or damaged order?
If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/

Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form. 

Does Route+ cover stolen items?
Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.

Is Route a licensed insurance company?
Yes. Route is a licensed insurance company with SEG Insurance Ltd. as its partner.